PRIVACY 

1. When you subscribe or shop with us at Clothsmith we collect information from you such as name, address, email address and card details. We use this information to complete tasks such as inform you of new products, upcoming seasonal sales and any updates to the site as well as fulfilling your order and taking payment for goods and arranging the shipment of your order. If you unsubscribe from our mailing list at any time, we will delete all confidential information.   

2. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

3. We will treat this information with great care and under no circumstance will trade, sell or rent your information to anybody.

4. Once Clothsmith has your information it will be treated with extreme confidentiality. We will only pass your information on to a third party if you require us to book a courier for a delivery.

5. Your information will not be collected until you subscribe or purchase with us.

WHAT DO WE DO WITH YOUR INFORMATION?

1. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

2. Email marketing (if applicable) - with your permission, we may send you emails about our store, new products and other updates.

CONSENT

If after you opt-in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us by email at hello@clothsmith-home.com.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall, and have updated their privacy settings to comply with the new data protection laws that were introduced on the 25th May 2018. For more insight, you may want to read Shopify’s Terms of Service here.

THIRD-PARTY SERVICES

1. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, please be aware that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

2. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

3. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

1. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

2. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and our site is certified Level1 PCI DSS compliant.

3. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

To find out what cookies our website uses, please see Shopify's cookie policy here. You can then choose if you want to opt-out of cookies or not.

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

1. We use Google Analytics to help measure how users interact with our websites.

2. We use Facebook Pixel in order to measure ad conversions or retarget advertisements on Facebook.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on this website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at hello@clothsmith-home.com.